LIVE BROADCAST, August 14th
2:30 p.m. (ACST)
13:00 p.m. (SGT)
Next-Generation Aftersales Support
When repair and maintenance SLAs are expected, large OEMs; small and mid-size manufacturers; equipment distributors; or consumer electronics retailers face mounting pressures to keep customers satisfied post-product purchase. Aftersales service, after all, is like a product bundle that buyers expect immediate, efficient response for.
How can your aftersales processes go from good to great?
Improving your top and bottomline: Manufacturers, distributors, and retailers all agree that boosting customer satisfaction is a powerful strategy for business success and sustainability. But travel-intensive customer service drains the revenue safebox. And for the anxious customer, the annoying wait time is tantamount to wasted time.
The lack of skilled experts magnify this consumer dissatisfaction. It lengthens the diagnosis and actual problem-fixing process, putting an abrasive strain on customer relationship.
Discover in this webinar how TeamViewer’s suite of remote access and support technologies allows you to:
- Accelerate from small-to-scaled initiatives to get your feet wet sans too much resources, while effectively uncovering the ROI along the journey
- Integrate into existing support infrastructures to maximize efficient adoption and sustain success of improved service fulfilment
- Diversify revenue streams with a new business model like how a hospitality machine manufacturer and medical equipment provider successfully did it
- Take 1 or a combination of 3 strategies that best aligns with your workflows, fulfillment protocols, internal resources, and customer SLAs
- Eliminate costly onsite travels and fast-track issue diagnosis and problem resolution times
- Extend expert-level capabilities that get the job done accurately, similar to how a car dealer and an FMCG manufacturer have been successful at it
Any burning questions? You’ll have the opportunity to ask in a live Q&A session after the webinar.
SPEAKER
David Manuel
Strategic Alliance Manager at TeamViewer
PARTNER
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has around 640,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,500 people globally.